Textile Customer Success Specialist in Dallas, TX at HumCap Recruiting

Date Posted: 1/7/2020

Job Snapshot

Job Description

Description:
For over 35 years, our client
has provided quality textiles for home, office,
hospitality and aviation designers.  The company is one of the textile industry’s
most widely recognized brands of interior products, with a focus on supplying
superior products and excellent customer service. 
 
Our Client is currently seeking
to complement their amazing team by adding a Customer Success Specialist.  The team is dedicated to
maintaining a dynamic and inclusive work environment and valuing individual talent.  The position is in Dallas.
 
Summary: 
The Customer Success Specialist is
responsible for providing proactive, solution-driven service to Joseph Noble’s customers,
vendors, sales teams and suppliers.  This
is a
highly tactical position that oversees all aspects of the customer’s experience
including, but not limited to, rolling up sleeves to address concerns and
inquiries, providing quotes, processing orders, creating invoices and ultimately
cultivating the customer relationship.  This position requires you to be an integral
 part of the Joseph Noble team, which is dedicated
to constantly working together to improve the customer experience.Essential Duties
and Responsibilities:Customer Success
Professionally and pleasantly addresses
customer inquiries and concerns
Timely responds to customers and sales representatives
calls and emails related to orders, stock availability, payments, client
issues, sample requests, etc.
Works with customers and sales representatives
on pricing of goods for special/large orders
Follows-up with customers and sales
representatives to close open estimates/quotes in our system – to close the
sale
Drafts responses for Request for Information,
Proposals and other agreements
Order Processing
Ensures product availability prior to order
processing
Uses QuickBooks to process client orders
Reviews orders for completeness
Drafts invoices, contracts, and other shipment
documents
Monitors delivery dates
Tracks product inventory and alerts relevant
departments when materials are low
Provide stock checks and product specification
information as requested
Receive and process checks and credit card
payments for orders
Manage any changes to orders
Assist in maintenance of CRM with data entry and
data spreadsheets
Assists Sampling Department by allocating
stock in QuickBooks for goods in warehouse
Vendor Relations
Order goods from vendors/mills as needed to
meet sampling needs
Locates alternate materials if an originally
selected item is not in stock
Sources products outside normal product lines
Maintains positive vendor relations
Tracks and manages any vendor issues including;
pricing, product quality, outages and service levels
Cross-trains and participates in all
activities across the Joseph Noble organization as necessary Other duties as assigned.
 

Qualifications:Bachelors’ degree in a business-related study
is preferred, but not required
2-6 years of customer
support experience and/or managing vendor relationships
Experience in the wholesale textile industry
is highly preferred, but not required
Experience processing orders in Quickbooks is
highly preferred
Excellent phone and written communication
skills
Superior project management, time management,
multi-tasking and organization skills
Ability to build collaborative relationships
Innate customer orientation
Problem/situation analysis
Computer skills including MicroSoft Office
Word, Excel and Outlook
Client Relationship Management (CRM) system
experience is strongly preferredPhysical Demands: Must be able to lift up to 20 pounds
Stooping, bending, squatting and kneelingThe physical demands described here are representative of those
that must be met by an employee to successfully perform the essential functions
of this job.  Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential
job functions.  Work Environment: This work is performed in an office environment or in a warehouse
setting.