Systems Engineer in Addison, TX at HumCap Recruiting

Date Posted: 4/1/2021

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Description:

Systems Engineer - DFW Job Description:
The System Engineer is a strategic technical position within the organization. This position is responsible for maintaining the design and integrity of customer’s software systems, coordinating complex projects, and implementing software solutions. Basic Functions: • IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, VMware, Office 365, and Azure. • Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. • Engineer and implement system solutions for customers using technologies that meet their needs. • Implement and support disaster recovery solutions. • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security. • Remote access solution implementation and support: VPN, Terminal Services, and Citrix. • System documentation and consulting services to include system reviews and recommendations. • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages. Additional Duties and Responsibilities: • Improve customer service, perception, and satisfaction. • Ability to work in a team and communicate effectively. • Escalate service or project issues that cannot be completed within agreed service levels. • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs. • Document internal processes and procedures related to duties and responsibilities. • Responsible for entering time and expenses in ConnectWise as they occur. • Understand processes in ConnectWise by completing assigned training in ConnectWise University. • Work through project tickets and phases in ConnectWise as assigned by a Project Manager. • Enter all work as service or project tickets in ConnectWise. Knowledge, Skills, and/or Abilities Required: • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP. • Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care. • Diagnosis skills of technical issues. • Ability to multi-task and adapt to changes quickly. • Technical awareness: ability to match resources to technical issues appropriately. • Service awareness of all organization’s key IT services for which support is being provided. • Understanding of support tools, techniques, and how technology is used to provide IT services. • Typing skills to ensure quick and accurate entry of service request details. • Self-motivated with the ability to work in a fast-moving environment.