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SaaS Sales Operations Manager in Plano, TX at HumCap Recruiting

Date Posted: 12/4/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Plano, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    12/4/2018

Job Description

Description:Our client is a developer of state of the art software whose
flagship product is making waves in the large and growing market for enterprise
content management and document management solutions. They are ideally
positioned to disrupt this multi-billion-dollar market which has been dominated
by traditional complex and expensive enterprise content management
solutions. They are a rapidly growing global company with thousands of
customers in over 100 countries and hundreds of partners worldwide.

Their information management
solutions transform how businesses manage, secure and share important documents
and other information with a unique approach that is more powerful and
intuitive than anything else on the market.

As a Sales Operations Manager, you will be responsible for
improving sales productivity by streamlining sales processes and delivering new
tools. You will support, enable and drive the sales team to sell better, faster
and more efficiently. You will leverage data analytics extensively to influence
strategy, define best practices and determine what sales enablement
technologies are required. You will define and monitor the KPIs necessary to
improve sales processes and performance and assist with onboarding and training
new sales reps to ensure quick time to productivity. You will also be
responsible for delivering the sales reports required by sales management to
evaluate business performance and determine strategic growth plans.

The chosen candidate will be expected to work with their
peers in Marketing to optimize market segmentation and lead
allocation/qualification. This role will leverage Product Management/Marketing
resources to help produce knowledge base(s), content assets and sales tools.
You will also be expected to work with Finance to provide accurate forecasts
and implement sales compensation and incentive plans. In addition, you will
work with Finance to ensure quotes, contracts and orders are created in
accordance with company policy. The Sales Operations Manager will take
responsibility for administrative tasks enabling sales leaders to focus on
strategic planning, tactical decisions and sales team
management/coaching.  He or she will ensure the sales organization has the
necessary support, systems, tools and training to optimize sales performance.

Responsibilities:

- Analyze key sales metrics to deliver business insights and actions that
improve sales performance. 

- Identify and eliminate sales process bottlenecks and inconsistencies.

- Maintain, communicate and enforce sales processes and policies.

- Produce sales reporting with BI tools for sales leaders, managers and reps.

- Generate accurate sales forecasts for business and strategic planning. 

- Develop sales compensation and incentive programs with Finance and Sales
Management.

- Manage a Deals Desk for reviewing bids/proposals with key internal
stakeholders.

- Deliver sales tools, knowledge bases and content assets with Product
Management/Marketing.

- Provide sales training and assist with the recruitment and onboarding of new
sales reps.

- Assist with Salesforce and the associated technology stack administration.

- Refine lead allocation/qualification processes and customer segmentation with
Marketing.

- Assist and help refine renewal and upsell/cross-sell processes using
actionable data.

- Support sales incentive programs by reporting on performance and calculating
commissions.

Requirements:

- 5+ years in Sales Operations role building and scaling a sales operation
and/or sales enablement function. 

- 4 year college, BS/MS degree in Computer Science, Management, Engineering, or
other technical fields.

- Ability to translate sales strategies into systems and process requirements.

- Extensive experience implementing, administering and/or using Salesforce.com.

- Extensive experience using Excel and Business Intelligence tools to uncover
business insights.

- Ability to manage multiple priorities/tasks and strong project management
skills.

- Experience at high growth SaaS or enterprise software company. 

- Track record of driving change by working cross-functionally with Marketing,
Finance and IT.

- Good interpersonal skills that fosters positive working relationships across
the organization. 

- Proactive, detail-oriented, with a high regard for quality and consistency of
communication.

- Demonstrated ability to work comfortably and effectively with multiple levels
of management.

- Excellent verbal and written communication skills.

- Located in Dallas, TX metro area.

- Ability to travel internationally <10%.

Desirable:

- Several years in SDR/BDR, Sales Rep and/or Account Manager role. 

- Experience with other Sales and Marketing Automation tools e.g. Marketo,
Pardot etc.