L1 Network Engineer in Austin, TX at HumCap Recruiting

Date Posted: 12/8/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Austin, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    12/8/2019

Job Description

Description:
 
 
 JOB DESCRIPTION:
Under
general supervision, in a 24/7 in-bound call center environment, Technical
Support Representative will provide technical and network problem resolution to
end-users (customers) by performing a question diagnosis while guiding users
through step-by-step solutions. You possess technical knowledge, problem
solving skills and experience in a help desk environment providing technical
support to clients.
TECHNICAL SKILLS:
->
Hands on knowledge in VOIP or Telecommunications Industry
->
Min 2 year of Customer Service experience
->
Basic Networking (data/voice) knowledge
->
CISCO certifications are considered a plus
->
Computer/Technical skills - web based applications, Microsoft Office products,
and experience with web conferencing and multimedia
 
JOB RESPONSIBILITIES:
->
Follows all required protocol for the account
->
Quickly completes all required follow up after the contact
->
Maintains a high level of professionalism throughout the contact
->
Consistently and accurately tracks worked time by using the automated time
keeping system
->
Adheres to posted schedule (including scheduled meals and breaks)
->
Actively appreciates and includes the diverse capabilities, insights, and ideas
of others and working effectively and respectfully with individuals of diverse
backgrounds, styles, abilities, and motivations.
->
Sets high standards of performance for self; assuming responsibility and
accountability for successfully completing assignments or tasks; self-imposing
standards of excellence rather than having standards imposed.
->
Attention to detail, organizational and time management skills are essential in
order to accurately enter data, maintain records, and focus on multiple
priorities in a fast paced environment
->
Ability for conflict resolution and problem solving skills are required to
effectively deal with customers
->
Needs the ability to relate in a professional, courteous, calm and friendly
manner to all types of meetings
->
Keen to learn - through on the job training, formal training and personal study->
Has knowledge of business concepts, practices, and procedures
->
Performs a variety of tasks
->
Knowledge of relevant software computer applications and equipment
->
Works under general supervision
->
Basic knowledge of Customer service, communication, listening and human
relations skills are required in order to determine client needs, understand
and relay information, build positive rapport, confidence and trust and
participate as an effective team member
 
COMMUNICATION & SOFTSKILLS:
 
->
Excellent Communication
->
Proper phone etiquette
->
Ability to speak and write clearly and accurately
->
Demonstrated proficiency in typing and grammar
->
Knowledge of customer service principles and practice
->
Effective listening skills



EXPERIENCE:





 

-> 2 to 4 years of experience in
VoIP based Telecom/PBX and Networking experience in a technical support