Customer Success Manager - Remote in Dallas, TX at HumCap Recruiting

Date Posted: 4/27/2021

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Location:
    Dallas, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    4/27/2021

Job Description



Description:

Do you enjoy working for software product companies? Do you have experience working on a Customer Success team at a SaaS organization? Do you want to work remotely? Then this role may be for you!HumCap's client in the Dallas metroplex is searching for a Customer Success Manager to join their team. You will join a team of 9 other Customer Success Managers who oversee all of the company accounts post software deployment and implementation.The Company & Team:The company is a Fortune 500 SaaS client with clients in a wide range of size and scope. The Customer Success Team is broken up in to three tiers- small, midsized, and enterprise clients. The team is looking for a Customer Success Manager to help with either their midsized or enterprise customers. You will either manage 30-40 midsized customers or 10-20 enterprise customers.Benefits:• 100% remote position• Medical, dental, and vision insurance• Flexible Spending Account• 401K & matching program• 3+ weeks of PTO to start plus 10 company holidays and rollover PTO policy• Stock options• Auto, home, and pet insurance discountsDaily Roles:Establish a trusted advisor relationship with clients as you manage client expectations and drive continued value of products and servicesOwn the overall relationship with assigned clients such as increasing product adoption, ensuring retention, and increasing satisfactionPerform Quarterly Business Reviews with assigned accountsWork with cross functional teams (deployment, implementation, integration, technical support, and sales) to ensure customer successRecommended Experience:5+ years of experience managing B2B customer relationships in a SaaS companyBachelor's degree preferred