Customer Service Specialist in Dallas, TX at HumCap Recruiting

Date Posted: 5/6/2021

Job Snapshot

Job Description


The Customer Service Specialist is responsible for providing proactive, solution driven service to customers, vendors, sales teams and suppliers.  This is a highly tactical position that oversees all aspects of the customer’s experience including, but not limited to, rolling up sleeves to address concerns and inquiries, providing quotes, processing orders, creating invoices and ultimately cultivating the customer relationship.  This position requires you to be an integral part of the team, which is dedicated to constantly working together to improve the customer experience.Essential Duties and Responsibilities:Customer SuccessProfessionally and pleasantly addresses customer inquiries and concernsTimely responds to customers and sales representatives calls and emails related to orders, stock availability, payments, client issues, sample requests, etc.Works with customers, sales representatives and vendors on the pricing of goods for special/large ordersFollows-up with customers and sales representatives to close open estimates/quotes in our system – to close the saleResponds to  request for information, proposals and, other agreementsOrder ProcessingEnsures product availability prior to order processingUses QuickBooks to process client ordersReviews orders for completenessDrafts invoices, contracts, and other shipment documentsMonitors delivery datesTracks product inventory and alerts relevant departments when materials are lowProvides stock checks and product specification information as requestedReceives and process checks and credit card payments for ordersManages any changes to ordersAssists in the maintenance of CRM with data entry and data spreadsheetsAssists Sampling Department by allocating stock in QuickBooks for goods in the warehouseVendor RelationsOrders goods from vendors/mills as needed to meet sampling needs and product ordersLocates alternate materials if an originally selected item is not in stockSources products outside normal product linesMaintains positive vendor relationsTracks and manages any vendor issues including; pricing, product quality, outages and service levelsCollaborates with shipping department to schedule shipments and needed shipping documentationCross-trains and participates in all activities across the organization as necessaryOther duties as assigned. 

Qualifications:Bachelors’ degree in a business-related study is preferred, but not required2-6 years of customer support experience and/or managing vendor relationshipsExperience in the wholesale textile industry is highly preferred, but not requiredExperience processing orders in Quickbooks is requiredExcellent phone and written communication skillsSuperior project management, time management, multi-tasking and organization skillsAbility to build collaborative relationshipsInnate customer orientationProblem/situation analysisComputer skills including MicroSoft Office Word, Excel and OutlookClient Relationship Management (CRM) system experience is strongly preferredPhysical Demands: Must be able to lift up to 20 poundsStooping, bending, squatting and kneelingThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.